Delivery (When the funk will I get my stuff?)
We aim to deliver your order as soon as possible. Orders received by 1pm will be packed and sent same day.
We use two carriers to ship and this will depend on which you choose.
Standard delivery is by Royal Mail and can take up 3-4 days to arrive.
Next day delivery is by courier and with text alert so you know when the nuttiness will arrive (this costs a smidge more but it’s worth it).
Limitations (Life isn’t perfect)
We send goods across the UK and into Europe. Royal Mail items are not tracked (That’s too expensive). Next day courier delivery will be either signed for or left with your neighbour. If you have a safe place to leave the parcel we can do that also. If it goes missing though it ain’t my fault.
Deliveries will generally be made “before the close of work” which usually means 5:30pm on the nominated day. We are unable to specify or guarantee a delivery time. We will not be able to offer delivery on a Saturday, Sunday or Bank Holiday / Public Holiday.
Costs (The best things in life are free… The better stuff costs a little)
UK Mainland orders which total £25.00 or more and are received online will be delivered free of charge*.
Orders which do not reach the above values will attract a charge and selected by you.
You must know that.
You agree to inform us within three working days after the nominated delivery day of any complaint, damage or mispicked item. We will endeavour to rectify the problem as efficiently as we can.
Please e-mail firstname.lastname@example.org or telephone +44 (0)151 647 8143
We want to be your fave nut butter brand (But sometimes we make mistakes)
We try to make your purchase with us a great experience. Sometimes though things go wrong. If you have not been happy with us for any reason don’t make social media your first port of call to complain. That’s a bit rubbish. Instead get in touch and we will do all we can to fix things. Call or e-mail the boss direct email@example.com or telephone +44 (0)151 647 8143.
On all products, we offer a seven-day cancellation period after you have received your order. If you wish to take advantage of this please e-mail firstname.lastname@example.org or telephone +44 (0)151 647 8143 and we will arrange collection of the order. A refund to your credit card or Paypal account will be made when we get the order back. If the reason for the cancellation is anything but damaged, faulty or incorrect products you will pay the return cost.
If you wish to cancel your order before despatch please email@example.com or telephone +44 (0)151 647 8143 and we will stop the order process and if already charged to your credit card will issue a complete refund.
Out of Stock Situation (Sometimes we sell out)
If we are out of stock and unable to fulfil your entire order we will contact you to verify if you require a substitute or a deduction on your invoice. We can always hold your order until we obtain more stock, or we can process the order without the out of stock item. Whichever you choose the minimum value for free delivery will be the final price of the order which must fit into the categories above.
All prices shown are inclusive of VAT at the rate in force on the date of order for the products that are applicable for VAT.
Credit Card Security (You can call and pay)
If you do not wish to place your credit card details on the Internet, we will be happy to take them over the telephone +44 (0)151 647 8143 or by post. These will be disposed of responsibly once we have processed the order.
Age Restrictions (Sorry, kids)
We will only process orders from customers who are eighteen years or over. This is for reasons of Credit Card use.
Privacy & Data Protection Policy (Keeping your information safe)
Your personal details are very precious to us and we will never share them with an outside party or agent who is not directly related to your goods being paid for and delivered to you. We will collect personal information when you register with funkynutco.com. This information is used to enable us to process and deliver your order. By registering your details on our website you consent to funkynutco.com maintaining, recording, holding and using personal data we collect about you.
Information can also be collected to allow funkynutco.com to send you emails and texts about offers and discounts, which we feel, would be of particular interest to you. If you prefer not to receive our newsletter or our own targeted offers please e-mail firstname.lastname@example.org or telephone us on +44 (0)151 647 8143.
funkynutco.com has taken every effort to ensure that the information on this web-site is correct, accurate and up to date. However, funkynutco.com takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. Neither shall we be held liable to any individual or business for any damage or loss which may occur from the use of any matter contained on this web-site.
All text and graphics on this web-site, unless specified, are directed solely at those who access the web-site from the UK mainland. We make no representation nor will we be held liable for any action placed upon the web-site, in any form, by anyone, from other locations.
funkynutco.com assumes no responsibility whatsoever for any links to the Internet or third party websites from this website. Once you activate these links we will not be responsible or liable for the content of any other website on the Internet, which you may visit from this site.
funkynutco.com also prohibits all persons from providing hypertext or other links to our web-site (other than our home page) from their web-site or from a third party’s website without our prior written consent.
How the funk to get in touch with us
Funky Nut Company
Unit 124 Woodside Business Park
Telephone: +44 (0)151 647 8143
Registered in England Number 08983392